CRM Initial

Flexible learning, zero travel

Study at your own pace, around duty rosters and operations. You’ll have 6 months of access to all modules, so you can revisit lessons, complete assignments, and apply concepts on the job without time pressure. Two live sessions consolidate learning through practice and debrief.

Course structure

Self-Study (50%)
Video lessons, concise readings, practical assignments, discussion forum Complete ~50% before Live Session A and 100% before Live Session B

Live Online (50%) — two sessions, each ~4h
Practical exercises, group discussions, helicopter cases Three short breaks (~5 minutes each) to maintain focus and energy

Next Public Course-Live Sessions (February 2026):

Live Session A
February 2, 2026 
09:00–14:00 EET / 07:00–12:00 UTC

Live Session B
February 24, 2026
09:00–14:00 EET / 07:00–12:00 UTC

Registration deadline: 26 Jan 2026

Next public CRM Initial Hybrid Course Live Sessions: April 2026 (dates announced in March 2026)

Participation & requirements

 Self studies: ~50% self-study completed before Live A, 100% before Live B
Minimum enrollment: 4 confirmed participants; maximum: 6 per live session
Languages: Materials in English; live sessions in EN / FI / SWE

Cancellation & Rescheduling

Registration deadline: typically one week before Live Session A (e.g., 26 Jan 2026 for the February session).
Reschedule window: you may reschedule up to 48 hours before Live A or Live B to the next public cohort (e.g., April 2026).
No-shows / late cancellations (<48h): counted as attended and not refundable
If minimum enrollment (4) isn’t met: we will move your seat to the next public cohort or refund — your choice
Private courses: operate under separate terms

Tech & Access

You’ll need a modern browser, camera/microphone, and a stable connection. A Zoom test link and platform access instructions are provided before Live Session A.

Enroll in the CRM Initial course today and embark on a journey
towards excellence in the skies.